Where are ADJ orders shipped from?

All orders are shipped from our NYC location. 

How long will it take for my order to ship?

The shipping and processing times depend on the items you're ordering. The status of each product (backordered, made to order or in stock) is indicated on each individual product page.

What does Backordered mean?

When items are on backorders it means we don’t currently have it on hand, but it’s coming soon! You can still purchase backorder items to ensure you are first in line to receive them when they are back in stock. An ADJ team member will also reach out and notify you of any delays in shipment due to backorders. Don’t worry, most backordered items take 5-7 days to be ready for shipment.

What if my product is made to order?

Amy needs some time to craft the piece to perfectly suit your desires. This can take a bit more time to receive this type of product so we ask that you please wait patiently for your items. You will be notified via email of the status of your items.

In stock: it’s in our shop and ready for a new home! Shipping times are usually within 3-5 business days from the purchase date.

If you're ordering multiple pieces and the status and shipping date of each are different, the order may be split in two or it may ship on the latest date.

Will I be charged duties and taxes?

United States: duties are included in the shipping fee at checkout. Taxes are also applied at checkout according to the state of the shipping address.

Canada: duties and taxes are calculated and paid at checkout for Canada customers and there are no additional charges upon delivery.

Other international shipments: there may be duties and taxes incurred on your shipment that you the customer will be responsible for. Please note that Amy Delson Jewelry does not have any control over these fees and we cannot advise as to what the costs will be, as they vary by country. For more information, please contact your local customs office. Keep in mind that we’re not able to reimburse you for duties and taxes paid upon delivery.

If a package is refused at customs due to non-payment of duties and taxes then it will be returned to our facility. You will be responsible for the shipping fee to send it back to your destination in this instance as we have already shipped the item once.

How much is shipping?

All shipping fees are charged based on the subtotal before taxes and discounts on the checkout page.

US & Canada
Orders over $60: Shipping is on us :)
Orders below $60: Shipping rate will be dependent on your address and shipping type chosen

Orders above $200: Shipping is on us :)
Orders below $200: Shipping rate will be dependent on your address and shipping type chosen (please note, as stated above, shipping fees do NOT include duties and taxes)

How is my order shipped?
We use USPS for US and Local Post for international orders as well as DHL/FedEx/Canada Post for those being delivered within Canada. The estimated shipping timelines are listed below and does not account for any unforeseen delays on the courier's end. Please keep in mind depending on the postal code, express shipping option may not be available.

Standard Shipping: 2-5 business days.
Expedited Shipping: 2 business days from the dispatch date.

Standard Shipping: 2-7 business days depending on customs, which is not within our control.

Your order will be shipped via your local post and delivered between 4-11 business days from the dispatch date. This can be effected depending on customs, which is not within our control.

**Once a package has left our facility, ADJ will no longer be responsible for the package. We cannot control customs clearance, lost or stolen packages, and/or delayed “out for delivery” times. Please contact the provided shipping company to assist with these issues as our team cannot.**

Can I ship to multiple addresses?

We do not currently allow orders to be shipped to more than 1 address. To do so, we ask that you please place these orders separately to the respective addresses.

What do I do if my package was not delivered?

Please contact the carrier for further information. Amy Delson Jewelry is not responsible for lost or stolen packages as we do not have control over the package once it has left our facility. We do offer, for an additional charge, the option to have a signature release of the package to ensure the item arrives safely to its new home. We suggest using this option. 

Return/Exchange Policy

Items may be exchanged or resized within 30 days of receipt. A website credit will be given for any unworn returns in their original condition within 30 days of receipt. Unfortunately, we cannot issue refunds. 
Please use our Contact form for further instructions and questions.